At Hexgears, we’re all about making your shopping experience as smooth as your gameplay, and your gaming experience as satisfying as precision keystrokes!
Got questions? Hit us up, and we'll respond within 48 hours (excluding weekends & public holidays).
Let’s level-up your gaming journey together!
Here's How to Get In Touch
Reach out through your favorite social channels.
Have a question ? We are here to help.
Check out the most common questions our customers asked. Still have questions ? Contact our customer support.
Do you ship overseas?
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
How long will it take to get my orders?
It depends on where you are. Orders processed here will take 2-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.If you encounter customs clearance issues or other unexpected situations, the delivery time will be uncertain.
What if I want to speak to someone?
We want to speak to you too! Contact us with any questions, concerns, or feedback. We will be sure to get back to you within 48 hours. However, please note that inquiries sent on Fridays will receive a reply the following Monday, but possibly sooner. Feel free to contact us at email support@hexgears.com
How do I track my order?
You can check the order logistics track on the website we provide you according to the order number we provide. If you have any questions, please feel free to contact us.
How do I return a product?
The Hexgears online store provides a 30-day money-back guarantee. If applicable, the refund will cover the purchase price and the original shipping and handling charges.
Product returns are strictly governed by the product's warranty terms. We do not accept random returns unless there is an unresolved quality issue. If you return products without authorization, no refund will be issued. To be eligible for a return, your item must be unused, in the same condition as when you received it, and in its original packaging.