We completely get it, we change our minds too! You can contact us to cancel your order before it has been shipped.

After each order is processed, it is immediately sent to our fulfillment warehouse for shipment. Once shipped, orders cannot be canceled. If you still do not want the product, you will need to return the package at your own expense when upon its delivery to your stated shipping address.

We want to speak to you too! Contact us with any questions, concerns, or feedback. We will be sure to get back to you within 48 hours. However, please note that inquiries sent on Fridays will receive a reply the following Monday, but possibly sooner. Feel free to contact us at email support@hexgears.com

We recommend that you register on our website. You can then log in to your account at any time to view the products and details of your orders.

You can check the order logistics track on the website we provide you according to the order number we provide. If you have any questions, please feel free to contact us.

We ship the keyboards internationally except for the destinations listed below:

*Destinations NOT covered by us: Afghanistan, Åland Islands, Albania, Algeria, Angola, Anguilla, Antigua & Barbuda, Armenia, Aruba, Ascension Island, Azerbaijan, Bahamas, Bangladesh, Barbados, Belize, Benin, Bermuda, Bhutan, Bosnia & Herzegovina, Botswana, British Indian Ocean Territory, Burkina Faso, Burundi, Cameroon, Cape Verde, Caribbean Netherlands, Central African Republic, Chad, Chile, Christmas Island, Cocos (Keeling) Islands, Comoros, Congo - Brazzaville, Congo - Kinshasa, Cook Islands, Curaçao, Côte d’Ivoire, Djibouti, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Eswatini, Ethiopia, Falkland Islands, Fiji, French Guiana, French Polynesia, French Southern Territories, Gabon, Gambia, Ghana, Gibraltar, Greenland, Grenada, Guadeloupe, Guatemala, Guernsey, Guinea, Guinea-Bissau, Guyana, Haiti, Honduras, India, Iraq, Isle of Man, Jersey, Kenya, Kiribati, Kosovo, Kyrgyzstan, Lebanon, Lesotho, Liberia, Libya, Liechtenstein, Malawi, Mali, Martinique, Mauritania, Mayotte, Monaco, Mongolia, Montserrat, Morocco, Mozambique, Namibia, Nauru, New Caledonia, Nicaragua, Niger, Nigeria, Niue, Norfolk Island, Palestinian Territories, Panama, Papua New Guinea, Paraguay, Peru, Pitcairn Islands, Réunion, Russia, Rwanda, Samoa, San Marino, São Tomé & Príncipe, Senegal, Serbia, Seychelles, Sierra Leone, Sint Maarten, Solomon Islands, Somalia, South Africa, South Georgia & South Sandwich Islands, South Sudan, St. Barthélemy, St. Helena, St. Kitts & Nevis, St. Lucia, St. Martin, St. Pierre & Miquelon, St. Vincent & Grenadines, Sudan, Suriname, Svalbard & Jan Mayen, Tajikistan, Tanzania, Timor-Leste, Togo, Tokelau, Tonga, Trinidad & Tobago, Tristan da Cunha, Tunisia, Turkey, Turkmenistan, Turks & Caicos Islands, Tuvalu, U.S. Outlying Islands, Uganda, Ukraine, Uzbekistan, Vanuatu, Vatican City, Venezuela, Wallis & Futuna, Western Sahara, Yemen, Zambia, Zimbabwe

Standard shipping normally takes 5-15 days. Express shipping normally takes 2-7 days. International shipping times depend on the products and destination (estimated at checkout). Shipping time to remote areas may extend to up to 20 days.If you encounter customs clearance issues or other unexpected situations, the delivery time will be uncertain.

Depending on the shipping method and order value, we offer free shipping for orders over $89. Click Shipping Policy for details.

The Hexgears online store provides a 30-day money-back guarantee. If applicable, the refund will cover the purchase price and the original shipping and handling charges.

Product returns are strictly governed by the product's warranty terms. We do not accept random returns unless there is an unresolved quality issue. If you return products without authorization, no refund will be issued. To be eligible for a return, your item must be unused, in the same condition as when you received it, and in its original packaging.

Once your return package is delivered, its contents will be inspected. After inspection, we will notify you whether the refund is approved. If approved, a refund for the purchased item(s) will be initiated within 10 business days using your original payment method.

• Hexgears provides warranty coverage for all products starting from the date of purchase from our official website and authorized stores (e.g., Amazon, AliExpress).
• Warranty periods vary by product and are specified on the product package, in the manual, or in our published warranty information. The most recently updated warranty period applies in case of any discrepancies.
• Hexgears warrants that each product is free from defects in material and workmanship for the specified period.
• This warranty applies only to the original purchaser and is non-transferable, except where prohibited by applicable local laws.
• Warranty periods for promotional or heavily discounted products are determined based on specific conditions.

The warranty period depends on the product. Please refer to the Warranty Policy for details.

Mechanical keyboards use individual mechanical switches for each key, providing enhanced durability, tactile feedback, and precision compared to membrane keyboards.

Mechanical keyboards offer faster response times, better typing feel, customizable key switches for different preferences (e.g., linear, tactile, clicky), and are more durable for long-term use.

Consider factors such as key switch type (e.g., Cherry MX, Kailh), keyboard size (full-sized, TKL, 60%), backlighting options, build quality (materials, durability), additional features (macro keys, wrist rest), and compatibility with your gaming setup.

Hot-swappable switches allow users to change key switches without soldering, providing flexibility to customize typing feel or replace worn-out switches easily, enhancing keyboard longevity and user experience.

N-Key rollover also known as anti-ghosting refers to the number of keys that can be pressed simultaneously and still register correctly. N-key rollover (NKRO) ensures all keystrokes are detected, crucial for complex gaming maneuvers and avoiding key ghosting.

RGB backlighting allows you to customize the keyboard's lighting effects and colors, enhancing aesthetics and visibility in dimly lit environments. Some keyboards offer per-key RGB customization for a personalized gaming setup.

Mechanical keyboards use individual mechanical switches under each keycap, offering a tactile feel and precise actuation. In contrast, membrane keyboards have pressure pads beneath the keys covered by a membrane, which can feel mushy and less responsive.

Regularly clean your keyboard with a soft brush or compressed air to remove dust and debris. Use keycap pullers to remove and clean individual keycaps. Avoid using liquids directly on the keyboard and follow manufacturer guidelines for cleaning.

The noise level depends on the type of key switches used. Clicky switches (e.g., Cherry MX Blue, or Kailh Blue Switches) produce audible clicks, tactile switches (e.g., Cherry MX Brown, Kailh Brown Switches) offer tactile feedback without the click, and linear switches (e.g., Cherry MX Red, Kailh Red Switches) are quieter with smooth keystrokes.

Most mechanical keyboards are compatible with major operating systems such as Windows, MacOS, and Android, some are even compatible with Linux. Ensure compatibility by checking the keyboard's specifications and drivers provided by the manufacturer.

Mechanical keyboards feature individual mechanical switches for each key, offering superior durability, tactile feedback, and precise actuation compared to membrane keyboards.

Mechanical keyboards provide faster response times, customizable key switches (e.g., linear, tactile, clicky), enhanced durability (up to 50 million keystrokes per switch), and improved typing comfort and accuracy.

Key switches vary in characteristics such as actuation force, tactile feedback, and audible sound. Common types include Cherry MX, Kailh, and Razer switches, each offering unique typing experiences suitable for different preferences and gaming styles.

Mechanical keyboards often feature ergonomic designs with adjustable tilt angles, wrist rests, and key layouts optimized for comfort and reduced strain during prolonged gaming or typing sessions.

Keycaps can be customized with different materials such as ABS (smooth surface) or PBT (durable and textured), available in various colors, profiles (e.g., sculpted or flat), and designs to suit personal preferences and aesthetic preferences.

The polling rate measures how often the keyboard sends input signals to the computer (e.g., 1000Hz polling rate equals 1000 times per second). Higher polling rates contribute to faster response times and smoother input tracking during gaming.

Yes, mechanical keyboards offer precise typing feedback and customizable features beneficial for programming tasks, content creation, and any application requiring frequent and accurate keystrokes.

Many mechanical gaming keyboards offer wireless connectivity options such as Bluetooth or 2.4GHz wireless with low-latency performance, ideal for reducing cable clutter and enhancing mobility in gaming setups.

Manufacturer-provided software allows users to customize RGB lighting effects, program macros, adjust key assignments, and create personalized profiles tailored to specific games or user preferences for optimal gaming performance.

Actuation force refers to the amount of pressure required to register a keystroke. Different switch types offer varying actuation forces (e.g., light for fast typing, heavier for precise control), influencing typing speed and user comfort during extended use.

Yes, mechanical keyboards with hot-swappable switches allow users to replace switches or upgrade keycaps without soldering, offering flexibility to customize the typing feel or refresh keyboard aesthetics easily.