Hexgears offers direct after-sales service to consumers, taking the worry out of purchasing a Hexgears product. In accordance with international sales quality assurance regulations, in the special case of a product under warranty - i.e. where the warranty period has expired according to the serial number of the product, but the actual date of purchase proves that the warranty period is still in force - we will still provide after-sales service as long as you are able to provide us with a valid proof of purchase.

warranty period：

Non-human damage, the manufacturer provides free maintenance within 1 year

Operational procedures for handling returned parts:

Verify the date of purchase: confirm the time of sale (at the time of sale the seller will issue a sales voucher, stamped with the seller's voucher);

Check the status of the product: make sure the packaging is intact and the product SN barcode is clearly legible;

Problem diagnosis: check and identify the problem, as well as check whether the product has not been artificially damaged and has not been dismantled or repaired;

Replacement service: if the product is within the replacement period and meets the above conditions, you can support the granting of a new replacement;

Warranty service: if you can not confirm the time of purchase but can provide proof of purchase, in the warranty period, we will repair the faulty parts free of charge, rather than the whole machine replacement;

Repair service: the warranty scope of the product to enjoy free repair, for the replacement of damaged parts;

Freight instructions: the return process of the return shipping costs need to be borne by the user, and does not receive paid pieces;

No voucher service fee: for the Black Canyon products can not provide sales vouchers, we will charge a certain service fee for repair, basic service repair fee of 30 yuan, according to the actual detection of the situation, such as the need for additional charges will be clearly informed;

Failure to consult: In case of product problems, please contact us first through any of the following channels.