Your Privacy Matters: Shop with complete confidence at Hexgears.com

Hexgears.com and its affiliates ("Hexgears," "we," "us," "our") are dedicated to protecting the privacy of our customers and users ("you," "your") and the Personal Information you have shared with us. We have created a privacy policy that details how we collect, use, disclose, transfer, and store your information. If you have any questions, you can contact us at any time.

Personal Information refers to data about an identifiable individual. This includes information you have provided to us or that we have collected from other sources. If you call us, send an email, or fill out a form on one of our sites, we use the information you provide to respond to your request or to communicate with you and assist you. If you make purchases through our sites, we may collect the data needed to process your order, such as your shipping address, the products ordered, and your contact details. When you access our sites, certain information about your computer or mobile device may be shared with us, depending on your opt-in choices. This information may include your activities on our sites, the type of hardware and software you are using (such as your operating system or browser), information stored in cookies, your IP address, access times, the web pages from which you came, the regions from which you navigate the web page, and the web pages you access.

Personal Information We May Collect

We will collect and process some or all of the following Personal Information about you:

(1) Information you provide to us: Personal Information such as your name, email address, and other contact details.

(2) Our correspondence: Details of our communications with you.

(3) Usage information: Information about how you use our products and services.

(4) Survey information: Data from surveys we may ask you to complete for research purposes.

(5) Promotions: Personal Information needed to administer your participation in contests, sweepstakes, or other promotions that we organize.

(6) Device information: Details about your operating system, browser, software applications, IP address, geolocation, security status, and other device-related information to improve your experience, protect against fraud, and manage risk.

(7) Marketing preferences: Information about your marketing communication preferences and details relevant to selecting appropriate products and services to offer you.

(8) Website and communication usage: Details of your visits to our websites and information collected through cookies and other tracking technologies, including your IP address and domain name, browser version, operating system, traffic data, location data, other communication data, and the resources you access.

(9) Activities on Social Networking Sites (SNS): If you choose to participate, we will have access to the information you share, which may include Personal Information, depending on your SNS privacy settings.

Personal Data Use And Sharing

We use the data we collect to provide you with rich, interactive experiences. Specifically, we may use data to:

(a) Provide the service or carry out transactions at your request;

(b) Improve and develop our products;

(d) Process applications you submit through our sites;

(e) Advertise and market to you, subject to applicable legal requirements, which may include sending promotional communications, targeted advertising, and presenting you with relevant offers.

We will only use or disclose your Personal Information for the purpose(s) it was collected and as otherwise identified in this Privacy Policy.

Sharing with a third party: Personal Information may be provided to third parties, including anti-fraud organizations, legal, regulatory, or law enforcement authorities, in cases of suspected criminal activity or contravention of law, for the detection and prevention of fraud, or when required to satisfy the legal or regulatory requirements of governments, regulatory authorities, or other self-regulatory organizations, or to comply with a court order or to protect our assets (e.g., collection of overdue accounts).

Sharing within the group "Company": We may share your Personal Information within the group, including locations outside the European Economic Zone where we do business, for marketing purposes, legal and regulatory purposes, to manage credit risk and other business risks, to perform analytics, to ensure we have the correct or up-to-date information about you (such as your current address or date of birth), and to better manage your relationship with us.

Business sale or re-organization: Over time, we may acquire new businesses or sell some of our businesses. Accordingly, Personal Information associated with any accounts, products, or services of the business being purchased or sold will be reviewed as part of the due diligence process and subsequently transferred as a business asset to the new business owner. We may also transfer Personal Information as part of a corporate re-organization or other change in corporate control.

Sub-contractors and agents: We may use affiliates or other companies to provide services on our behalf, such as data processing, account administration, fraud prevention and detection, analytics, and marketing. These companies will be given only the Personal Information needed to perform those services, and we do not authorize them to use or disclose Personal Information for their own marketing or other purposes. We have contracts in place holding these companies to the same standards of confidentiality by which we are governed.

Personal Information Security

We employ TLS certificates, encryption, data access limitations, anti-virus software, and firewalls to mitigate the risk of unauthorized access to personal data. However, no data transmission over the Internet or any wireless network can be guaranteed to be completely secure. Please be aware of security risks when transmitting personal data to us and when posting information in our public forums.

We retain personal data for as long as necessary to provide functionality and fulfill the transactions you have requested, or for other legitimate purposes such as complying with our legal obligations, resolving disputes, and enforcing our agreements.

Cookies Policy

We use cookies that are essentially small data files placed on web browsers you use to access our platform(s) from your computer, tablet, mobile phone, or other devices on order to provide you with a better service, and more relevant offerings, and to ensure full functionality of our website's features and functions to subsequent visits to our platform(s).

Children’s Privacy

Hexgears' services are designed for general audiences and are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13 years of age. If we become aware that we have inadvertently collected such information, we will take reasonable steps to delete all information as soon as possible.

Controlling Your Personal Information

If you have any questions regarding our use of your Personal Information, please contact us as detailed in the "Contacting Us" section below. Under certain conditions, you may have the right to request that we:

(a) Provide you with further details on how we use your information;

(b) Provide you with a copy of the information you have provided to us;

(d) Delete any Personal Information that we no longer have a lawful basis to use;

(e) Withdraw your consent where processing is based on consent, so that we stop that particular processing;

(f) Object to any processing based on legitimate interests unless our reasons for processing justify any impact on your data protection rights;

(g) Restrict how we use your information while a complaint is being investigated.

(h) Your exercise of these rights is subject to certain exemptions to safeguard the public interest (e.g., the prevention or detection of crime) and our interests (e.g., the maintenance of legal privilege). If you exercise any of these rights, we will verify your entitlement and respond in most cases within a month.